Customer Service Associate


Job Description

It’s been said that customer service shouldn’t just be a department…it should be the entire company.

At Best Access, we not only believe in giving our customers what they need, we strive to give them more than they would normally expect. Our goal is to build partnerships and strengthen relationships with our clients and we are looking for Customer Service Associate to “answer the call” and be the “voice” of our brand.

About Us

Best Access Doors is an Ancaster Based E-Commerce Company offering a complete line of premium access doors and panels. We stand alone in our commitment to quality of service and product excellence and we are regarded as a preeminent supplier of quality access doors and panels. We offer a competitive salary, comprehensive training, a casual work environment, and we are conveniently located on the HSR Bus Route which includes free parking!

The Role

As a Customer Service Associate, you will not only support the company by performing a host of essential data entry tasks and duties, but you will be primarily responsible for assisting customers with any problems, concerns, or inquiries they may have. In this supporting role, you will help contribute to the achievement of the organization’s goals and objectives by providing top level customer service that will drive results and promote genuine client satisfaction.

Who You Are

  • You are highly creative and experienced in customer service
  • You are extremely focused and have a remarkable tolerance for working in a fast-paced environment
  • You exhibit a positive attitude and willingness to achieve quality customer service
  • You can manage multiple activities and focus well under pressure
  • You are proactive, unafraid to take the initiative, and lead in a client oriented atmosphere
  • You are adept at handling time sensitive projects and successfully deliver under tight deadlines
  • You are exceedingly self-motivated and team oriented
  • You possess excellent interpersonal skills and have the ability to communicate effectively

What you will achieve

  • You will investigate and analyze end-user issues and concerns using available data and other tools
  • You will demonstrate a receptive nature and will respond via live chat, phone, and email, to inbound inquiries in a professional manner
  • You will build customer loyalty by placing follow-up calls to keep clients abreast of support related matters
  • You will create and follow up with sales quotes as required
  • You will verify order accuracy for new and existing transactions
  • You will document cast related information and track progress of any escalations
  • You will proactively recommend alternatives and solutions for customer complaints and refer them to the appropriate team
  • You will identify gaps in customer support processes and tools and recommend improvements to take the customer and end user experience to a higher level
  • You will be proactive and willing to perform other office duties and special projects as required

What Sets You Apart from Others

  • You can communicate effectively in a transparent and personalized manner
  • You are proficient with various aspects of computing technology and electronic communications
  • You employ strong multi-tasking and time management skills and possess the ability to meet tight deadlines
  • You have strong Internet research skills and pay attention to detail
  • You adapt quickly to change and must be willing to work flexible hours
  • You have a passion for excellent customer service and enjoy interaction with clients and suppliers

Employment Specifics

  • Organization: Best Access Doors
  • Primary Work Location Ancaster, ON
  • Education High School or Equivalent
  • Employee Status Regular Full-Time
  • Schedule Monday – Friday, 8:30 AM to 5:00 PM
  • Residency MUST be a Canadian resident or have a valid work permit
  • Background Must be able to pass a police background check