Customer Service Associate

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At Best Access Doors, we not only trust and believe in our company brand, we are passionate about those who are committed to excellence and share in our vision to deliver the finest products available. As such, we are seeking a highly motivated Sales Associate who will offer solutions, deliver on our promises, and “champion” our cause to provide a winning experience for our customers.

About Us

Best Access Doors is an Ancaster Based E-Commerce Company offering a complete line of premium access doors and panels used in construction. We stand alone in our commitment to quality of service and product excellence and we are regarded as a preeminent supplier of quality access doors and panels. We offer a competitive salary, comprehensive training, a casual work environment, and we are conveniently located on the HSR Bus Route that also includes free parking!

The Role

As a Customer Service Associate, you will not only support the company by performing a host of essential data entry tasks and duties, but you will be primarily responsible for assisting customers with any problems, concerns, or inquiries they may have. In this supporting role, you will help contribute to the achievement of the organization’s goals and objectives by providing top level customer service that will drive results and promote genuine client satisfaction. You will also be working very closely with management and our sales team. This includes special projects like tradeshow planning and execution. Throughout your day, you will also process specialty orders.

Who You Are

  • You thoroughly enjoy taking orders for customers on the phone
  • You are extremely focused and have a remarkable tolerance for working in a fast-paced environment
  • You exhibit a positive attitude and willingness to achieve quality customer service
  • You can manage multiple activities and focus well under pressure
  • You are proactive, unafraid to take the initiative, and lead in a client-oriented atmosphere
  • You are adept at handling time sensitive projects and successfully deliver under tight deadlines
  • You are exceedingly self-motivated and team oriented
  • You possess excellent interpersonal skills and have the ability to communicate effectively

What you will achieve

  • Be our amazing front desk receptionist that has a great personality and experience/willingness to perform front desk duties
  • You will investigate and analyze end-user issues and concerns using available data and other too
  • Build customer loyalty by placing follow-up calls to keep clients abreast of support related matters
  • Create and follow up with sales quotes as required
  • Verify order accuracy for new and existing transactions
  • Document cast related information and track progress of any escalations
  • Identify gaps in customer support processes and tools and recommend improvements to take the customer and end user experience to a higher level
  • Be proactive and willing to perform other office duties and special projects as required

What Sets You Apart from Others

  • You can communicate effectively in a transparent and personalized manner
  • You are proficient with various aspects of computing technology and electronic communications
  • You employ strong multi-tasking and time management skills and possess the ability to meet tight deadlines
  • You have strong Internet research skills and pay attention to detail
  • You adapt quickly to change and must be willing to work flexible hours
  • You have a passion for excellent customer service and enjoy interaction with clients and suppliers

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