Current Job Openings

Best Access Doors is a growing and fully remote e-commerce company. We are a leading provider of in stock and custom access doors, floor panels, and roof hatches to contractors across North America for the last 15 years. Using innovative digital tools, our products are delivered to our customers as quickly and efficiently as possible, earning us a reputation for quality products and exceptional service. We operate several websites, and our products are listed in all the top marketplaces supported by warehouses across the USA and Canada.

We pride ourselves on being a cohesive company that understands the value that each of our team members lends. Thus, we believe that investing in our employees promotes innovation that creates opportunities for personal development and growth.

Senior Bookkeeper

What We Are Looking For

The Senior Bookkeeper reports to the Controller and is responsible for processing day-to-day accounting operations, financial reporting and other accounting functions. The role will be responsible for a broad array of accounting duties including AR, AP, cash receipts, bank reconciliations, general ledger, month end/year end work and other accounting projects. The role will also have two direct reports.

Responsibilities

• Responsible for the day-to-day full accounting cycle, including credit card and bank reconciliations, processing of direct deposits, pre-authorized debits and bank deposits, processing and payment of vendor invoices and government tax remittances
• Manage the full-cycle completion of all AP and AR tasks.
• Ensure compliance with applicable standards (i.e. GAAP), rules, regulations, and systems of internal control.
• Assist in developing yearly budgets and forecasts.
• Produce monthly balance sheets, income statements and budget variance analyses.
• Provide accurate, timely, and relevant reporting and analysis of financial information.
• Work on special finance-related projects as they come up.
• Handle sensitive information in a confidential manner.
• Complete other day to day tasks, such as bank runs, ordering supplies, etc.
• Act as payroll backup when required.
• Manage performance and conduct performance reviews for direct reports.

Must Have

To perform this job successfully, you must be able to work in a fast-paced environment and perform each essential duty exceptionally. The requirements listed below represent the specialized or technical knowledge, skills, and related experiences needed for this position:

• Post-secondary education in accounting, finance, bookkeeping or related field
• Minimum of 3 years of practical, hands-on full-cycle accounting experience, with some exposure to specialized or higher-level accounting functions
• Previous experience working in a small to medium sized, growth-oriented business
• CPA PEP – enrolled in CPA Professional Education Program
• Strong experience with cloud-based systems and platforms
• Experience leading direct reports
• Intermediate to advanced level Excel and proficiency with Word and Outlook
• Advanced proficiency in Accounting and ERP applications
• Strong mathematical and analytical skills
• Flexible, adaptable and willing to 'roll up sleeves' to get the job done in a very team-oriented culture
• Strong customer service orientation, both internal/external
• Excellent communication (oral/written) and interpersonal skills
• Demonstrated ability to work collaboratively, develop strong professional relationships at all levels
• Highly organized, self-motivated, committed to quality, detail and results oriented

Nice to Have

• Professional Accounting designation or working towards completion
• Experience working with different provincial/federal tax systems and remote teams
• Experience automating systems such as Zoho/QuickBooks/SAP
• Payroll knowledge and experience
• Internal/External audit experience
• Experience working with vendors and suppliers
• Experience with entrepreneurial owner- operator/family business

Customer Service Representative

What We Are Looking For

We are seeking a passionate and driven Customer Service Representative to join our team! We are looking for someone who can dive right in, get to know our company and connect with our customers. As a Customer Service Representative, it is essential to develop long term and meaningful relationships with our clients. We strive to give each customer a personalized, genuine experience by making it our goal to be our customers' number one choice.

As this is a remote position, we are looking for someone who has experience working in an ecommerce environment that has utilized different CRM and Project Management Platforms in the past. This position is best suited for someone who is adaptable, eager to take on new challenges, is a people person, and is able to navigate tough customer situations calmly and effectively.

Responsibilities

• Corresponding with vendors regarding any missing or incorrect
• You will be required to answer incoming calls in a professional, friendly, and positive manner to assist with general questions, and any customer service-related inquiries
• Building customer loyalty by placing follow-up calls to keep clients abreast of support related matters
• Responding to all reviews and questions that customers leave on our websites
• Tasking out received inquiries to the correct team members
• Following up on daily tasks (customer issues, damages, missing items etc.)
• Processing refunds for cancelled orders
• Document any related information and track progress of any escalations
• Proactively recommend alternatives and solutions for customer complaints and refer them to the appropriate team
• Identify gaps in customer support processes and tools and recommend improvements to take the customer and end user experience to a higher level
• Multitasking to complete your daily tasks while connecting with customers via email, live chat, and telephone communications
• Being able to prioritize duties as needed to meet deadlines
• Reporting any consistent issues to upper management
• Frequent tasks require teamwork but can work independently without supervision
• Be proactive and willing to perform other office duties and special projects as required

Skill/Experience Requirements

To perform this job successfully, you must be able to work in a fast-paced environment and perform each essential duty exceptionally. The requirements listed below represent the specialized or technical knowledge, skills, and related experiences needed for this position:

• Strong computer skills and knowledge are required to perform this job
• Experience in Customer Relationship Management (CRM) systems such as Zoho or Salesforce
• Experience in Project Management systems such as Trello
• A strong understanding of Outlook and Microsoft Office
• Certificate or Diploma related to Customer Service and/or Communications is considered an asset
• Have a passion for excellent customer service and enjoy interaction with clients and suppliers
• Able to maintain a professional and positive attitude when dealing with difficult situations
• Excels at problem solving and conflict resolution
• Able to prioritize and multitask to ensure all task are completed in a timely manner
• Excellent verbal and written communication skills with the ability to effectively communicate in a transparent and personalized manner
• Excellent attention to detail and highly organized

Sales Representative (eCommerce)

What We are Looking For

The ideal fit is highly motivated to grow, a life-long learner and passionate about developing meaningful relationships. We strive to give our customers the best experience consistently by providing education, creative solutions and building lasting relationships.

Responsibilities

• Working through the full sales cycle with each customer
• Handle customer communications, either written or verbally, to include sales transactions, general product information, order modifications, pricing, availability, shipping information, return requests and issue resolutions.
• You will be required to answer incoming calls and chats in a professional, friendly, and positive manner to assist with general questions, place orders, and update order statuses.
• Update/enter new customer information into the contact database (CRM) and assign tasks
• Creating and following up with sales quotes
• Making outbound calls to maintain customer relationships and follow new leads
• Multitasking to complete your daily tasks while connecting with customers via email, live chat, and telephone communications
• Being able to prioritize duties as needed to meet deadlines
• Be willing to consistently sharpen your product knowledge skills of what we offer
• Facilitates and prioritizes rush requests from the customer and internal staff
• Update shipment tracking information through online stores and marketplaces
• Verify order accuracy for new and existing transactions
• Spot growth opportunities in our industry and provide feedback to management
• Frequent tasks require teamwork but can work independently without supervision
• Other office duties and special projects as required

Skill/Experience Requirements

To perform this job successfully, you must be able to work in a fast-paced environment and perform each essential duty exceptionally. The requirements listed below represent the specialized or technical knowledge, skills, and related experiences needed for this position:

• 2+ years of sales experience, preferably within an eCommerce environment
• A strong understanding of the sales cycle, start to finish
• Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems experience
• Comfortable using web-based programs
• Excellent attention to detail, highly organized
• Technology proficient (emphasis on MS Outlook and Excel)
• Employs strong multitasking and time management skills and possess the ability to meet tight deadlines
• A can-do attitude with an entrepreneurial flare
• Strong ability to work under pressure and resolve customer issues and questions quickly
• Strong interpersonal and relationship-building skills
• Excellent oral and written communication skills