Current Job Openings

Best Access Doors is a growing and fully remote e-commerce company. We are a leading provider of in-stock and custom Access Doors, Floor Hatches, and Roof Hatches to contractors across North America for the last 15 years. Using innovative digital tools, our products are delivered to our customers as quickly and efficiently as possible, earning us a reputation for quality products and exceptional service. We operate several websites, and our products are list,ed in all the top marketplaces supported by warehouses across the USA and Canada. 

We pride ourselves on being a cohesive company that understands the value that each of our team members lends. Thus, we believe that investing in our employees promotes innovation that creates opportunities for personal development and growth. 

Customer Service / Order Fulfillment Representative

What We Are Looking For

We are currently looking for a Customer Service / Order Fulfillment Representative to join our growing team! The ideal candidate will play a major role in ensuring that our customers receive a very personalized and exceptional customer experience every time.

Having hands-on experience with investigating and processing returns and damages is required, along with some order fulfillment experience.

About You

• You love meeting new people and building lasting relationships
• You are technical and enjoy learning new platforms
• You thrive in a fun and engaged workplace
• You are the first to step up and help a team member in need
• You are always up for a challenge

If you enjoy working in a very fast-paced environment, have a keen eye for detail, and excellent communication skills along with a proven track record of providing exceptional customer service, this is a very exciting opportunity for you!

Responsibilities

• Answering incoming calls in a professional, friendly, and positive manner to assist with any customer inquiries
• Communicating with customers via phone, email, and chat daily 
• Corresponding with vendors regarding any missing or incorrect information
• Building customer loyalty by placing follow-up calls to keep customers informed about support related matters 
• Tasking out received inquiries to the correct team members 
• Following up on daily tasks (customer issues, damages, missing items etc.)
• Investigating and processing refunds for cancelled orders
• Proactively problem-solve and recommend alternative solutions for customer concerns or inquiries
• Multitasking to complete your daily tasks while connecting with customers via email, live chat, and telephone communications
• Work closely with the order fulfillment team to support and ensure that all orders are delivered quickly and conveniently

Skill/Experience Requirements
Must have:

• Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems experience is essential (Zoho, Salesforce, etc.)
• Strong technical skills and comfortable using web-based programs
• Excellent attention to detail along with strong organizational skills
• Ability to effectively communicate in a transparent and professional manner
• Proficient with Microsoft Office and Outlook
• Strong multi-tasking and time management skills with the ability to meet tight deadlines
• Employs strong multitasking and time management skills and possess the ability to meet tight deadlines
• Passion for and proven track record of providing excellent customer service
• Works well in a fast-paced environment and can adapt to various situations prioritizing multiple work assignments simultaneously

Accounting Clerk

What We Are Looking For

As an Accounting Clerk, you will be performing all tasks related to the finance department, which include but are not exclusive to vendor invoice entry, order processing, wire transfers, AP/AR processes, etc. This position is best suited to someone who enjoys a fast-paced work environment, while having a keen eye for detail. We look forward to welcoming a new member our team! This is a permanent position.  

Responsibilities

• Processing vendor invoice entry and order processing
• Provide accurate, timely, and relevant reporting and analysis of financial information
• Work on special finance-related projects as they come up
• Manage the full-cycle completion of all AP and/or AR tasks
• Preparing and receiving wire bank transfer payments
• Analyzing and reconciling accounts
• Creating and issuing sales invoices
• Performing bank reconciliations within Zoho Books
• Corresponding with customers and vendors via telephone and/or email and solving any issues that arise
• Reporting any consistent issues to supervisor
• Proactively recommending alternatives and solutions for customer complaints and referring them to the appropriate team
• Creating and updating reports for management purposes
• Resolving any chargebacks/disputes with customers and vendors
• Assisting the senior accounting staff with any other related tasks
• Communicate with various departments regarding inaccuracies and actively engaged in finding a solution 
• Be proactive and willing to perform other duties and special projects as required

Skill/Experience Requirements

• Post-secondary education in accounting, finance, bookkeeping or related field
• Minimum of 2 years of hands-on accounting experience, with some exposure to specialized or higher-level accounting functions
• Previous experience working in a small to medium sized, growth-oriented business 
• Able to manage multiple bank accounts simultaneously 
• Hands-on experience with various Accounts Payable and Receivable tasks
• Willingness to learn and grow continuously
• Strong communication skills and ability to effectively communicate both verbally and in writing
• Ability to prioritize and manage conflicting demands 
• Possesses strong focus on confidentially and attention to detail
• Strong mathematical and analytical skills 
• Flexible, adaptable, and willing to 'roll up sleeves' to get the job done in a very team-oriented culture
• Strong internet knowledge and comfortable using web-based programs
• Employs strong multi-tasking and time management skills and possess the ability to meet tight deadlines